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CRM and Contact Center Consulting
HTA’s CRM and Contact Center consulting practice delivers highly focused, real-world expertise in all aspects of customer contact. We give each client access to industry thought leadership and best practices, helping to:
- Maximize the lifetime value of every client's customers
- Achieve lasting customer relationships
- Apply the most appropriate technology and process for each client’s unique situation
We provide a wide range of consulting services. When coupled with other HTA services, our consultants are engaged through the implementation and management of their recommendations. Our consulting engagements are designed to link performance measurements to business strategy, enable the replication of high performance throughout our client's organization, and deliver measurable returns on investment.
The CRM and Contact Center practice spans the breadth of customer contact needs and includes:
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CRM and Contact Center Consulting |
- CRM Strategy Development
- CRM Re-engineering Initiatives
- Customer Contact Strategy
- Contact Center Assessments
- Contact Center Design
- Computer Telephone Integration
- Change Management
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- Contact Center Health Check
- Technology Procurement
- Alternative Media Assessment and Design
- Knowledge Management Design
- Knowledge Management Implementation
- Organizational Assessment and Design
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