Telecommunications Consulting

  • CRM and Contact Center Consulting    
  • TeleReview    
  • Managed Services  
  • Resources on Demand


  • When changing your telecommunications environment you need to step back and take a look at the big picture.  How will this change affect existing technologies and services?  Will the solution you select today support your future business needs?  Do you have the experience and time needed to make the best decision for your business?  Where can you go for an impartial assessment of your needs?

    At Haigh, Todd & Associates, we provide the focused resources and technical expertise you need to make informed business decisions.  Our proven project management method begins with an in-depth assessment of your business objectives and current environment.  By carefully weighing the available options and paying attention to every detail, including service, administration and recurring costs, we help you select cost-effective products and services based on the needs of your business.

    HTA Project Associates build customized telecommunications solutions that are driven by the needs of your business.  With a wide range of experience in all aspects of telecommunications design, procurement and implementation, HTA Consultants stay involved in your project until you are satisfied with the solution.  At Haigh, Todd & Associates, we do more than select tools - we build customized solutions.

    All HTA projects are professionally managed with appropriate tools including; Project Objectives Document, Mission Statement, Communications Plan, Project Plan, Gantt Chart and regular project status reports.  Because HTA sees effective communications as the key element in project management, we have implemented the tools needed to achieve that objective.

    In addition to Project Management tools, HTA utilizes the Kepner-Tregoe Decision-Making Methodology (K/T).  The K/T chart is a mathematical decision making model that ensures that all critical decision criteria have been evaluated and prioritized.  The result is a score that represents the HTA recommendation.  Using this tool ensures that all HTA recommendations are driven by client objectives.

    HTA Consulting Services span the breadth of your telecommunications needs and include:

    Telecommunications Consulting

  • Strategic Planning
  • Technology Systems Procurement
  • IP Telephony Strategies and Design
  • Call Center Design
  • Computer Telephony Integration
  • Network Design
  • Network Contract Negotiation
  • Wireless Telephony Solutions
  • Move Management
  • Video Conferencing
  • Cable Plant Design
  • Multi-Media Application Design
  • Project Management

  • Management Assurance Process
  • Detailed Project Planning
  • Communications Plan
  • Customized Design and Implementation
  • Project Objectives Document
  • Effective Communications
  • Vendor Management
  • Solution Procurement

  • Business Needs Analysis
  • Decision Criteria Identification
  • Request for Proposal Development
  • Solution Investment Summary
  • Short and Long Term Cost Analysis
  • Detailed Decision Model
  • Product Demonstration Support
  • Contract Negotiation
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