For years, people around the world have looked to this leader for products and ideas that solve problems and make their lives easier and better.  Achievements are the foundation of a proud past and the bright future of many innovations to come.  This company has expanded to more than 40 business units, with operations in more than 60 countries, including 37 international companies with manufacturing operations, and 32 with laboratories.

After installing an Avaya Definity PBX for their Call Center applications, they recognized the need for expertise in supporting the growing list of applications.  “Our contract with Avaya included remote support for changes but it became apparent that our Call Center users needed a higher level of resource”.  Haigh, Todd & Associates was brought in to provide an extension to the their telecommunications staff on an ongoing basis to provide call center support.

HTA provided a highly skilled Avaya call center specialist to support 31 ACD applications and IVR applications including; application design, custom report development, end user training, and supervisor support. 

HTA has significantly improved the support of the Call Centers by establishing processes, expanding training and providing “hands-on” support. HTA’s original contract has been extended for a third year.

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