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Products & Services
HTA does not sell any telecommunications products. Our business emphasis is to help you secure the appropriate technologies and then to work with you to continue to derive value from your technology.
To accomplish those objectives, HTA has developed services to assist our clients in all phases of telecommunications technology from concept to implementation to support.
HTA's consultants provide senior level expertise in strategic planning, solution procurement, contract negotiation, emerging technologies and project management, and are focused in two areas – Telecommunications Consulting, and CRM and Contact Centers Consulting.
A key service delivered by the Consulting Group is the TeleReview, an in-depth assessment of business objectives and the current technology infrastructure supporting those objectives. With an average payback of less than three months, HTA's TeleReview not only provides a telecommunications roadmap and strategic plan, but also the means to pay for the recommendations.
Our Managed Services Group includes technology and service level experts performing application design, project management, system programming and ongoing system support. This group works on either a project or retainer basis and is capable of everything from managing complex projects to reviewing your monthly telecommunications bills. Our remote help desk service can cut your ongoing telecommunications cost while substantially improving service to your end users.
The third level of support from HTA addresses your hands-on application needs. HTA's Resources on Demand provides the most important element in maximizing your technology, the people. HTA Technical Associates average more than 10 years of telecommunications experience and work on your site as a supplement to your staff, assisting in the ongoing support and application design of your technology.
Collectively, HTA has developed services that span the breadth of your telecommunications needs. With over 250 years of telecommunications experience on staff, HTA can ensure that your business will maximize your investment in telecommunications technology.
You know where your business wants to go, HTA will help you Get There!
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