Demands on the communications department have grown with the increased dependence of business on technology. It's challenging enough to provide support for the existing tools, but where do you find the time to research new telecommunications solutions? The new technology has the ability to develop custom reports but who will write them? Are you really reviewing your monthly bills or assuming that your vendors are billing you accurately?
Symmetry was developed to provide you with the extra bandwidth you need to do your job properly. Staffed with highly skilled technology and service level experts performing application design, project management, system programming, telecommunications administration and ongoing system support, Symmetry can address almost any telecommunications challenge.
Unlike our Resources on Demand division, Symmetry performs their services remotely, going on site as needed to secure critical business knowledge. The emphasis is tactical and includes the capability to work on either a project or an ongoing service basis.
Our Symmetry Associates average over 12 years experience on a variety of PBX platforms and include technical experts in Call Center, IVR, Long Distance Applications, Call Accounting and Telecommunications Administration (Monthly Bill Review, Traffic Studies, Telecom Inventory, etc.).
Symmetry's Remote Help Desk service provides you with access to the technical expertise to get your problems resolved quickly. This group functions as a tier two level resource interacting with your end users in completing system administration or call center requests. Acting as either an enhancement to your existing staff or addition to your support structure, Symmetry's Remote Help Desk service will improve the quality of service to your end users.
Your goal is to provide the highest level of service to your telecommunications users; Symmetry can help you Get There by providing the expertise and extra hands you need to complete your projects on schedule, provide better support for your users and finish all the administrative tasks you wish you had the time to complete.
Services provided by Symmetry include:
