Resources On Demand

  • Telecommunications Consulting    
  • TeleReview    
  • Managed Services  
  • CRM and Contact Center


  • With every new solution, telecommunications management gets more complicated and your already thin operations staff gets spread over a higher volume of responsibility and expectations.  You aren't allowed to hire new staff, but how much more can you ask of your people before you start to lose them?  Do you find yourself having to choose between lowering your quality of service and overworking your staff?  You need qualified, experienced professionals who can help your staff meet the operational demands of the business.

    Whether you call it outsourcing or temporary help, HTA's Resources on Demand provides self-directed, hands-on people who understand your business and the role telecommunications plays in helping you reach your destination.  Regardless of your telecommunications technology, HTA can provide the hands-on technical expertise you require.

    With an average of ten years experience developing telecommunications solutions, our Associates offer a wide range of experience in system administration, help desk, application design, training and troubleshooting on every major technology platform.  Your department needs people who understand the breadth of telecommunications and more importantly, how the pieces fit together.  Our Technical Associates are the Swiss Army knife of telecommunications, capable of administrating your PBX, troubleshooting network problems and evaluating wireless alternatives all in the same day.

    With Haigh, Todd & Associates, you're always staffed appropriately.  Finally, you'll have the time to increase the efficiency of your department and explore alternative solutions to ever-changing needs.

    System Administration Services

  • Telephone System Administration
  • Voice Mail System Administration
  • Software Moves/Adds/Changes
  • System Reports Analysis
  • Call Center Support
  • Vendor Interaction
  • Documentation
  • Training

  • End User Telephone and Voice Mail
  • System Administration Training
  • Custom Application Training
  • Help Desk Services

  • Problem Resolution
  • Vendor Escalation
  • Performance Monitoring
  • End User Communication
  • Activity Ticket Database
  • Application Design

  • Call Center Solutions
  • Custom Reports Design
  • Integrated Voice Response
  • Computer Telephony Integration
  • Application Training
  • Documentation
  • Projects and Research

  • New Technology Solutions
  • Move Management
  • System Implementation and Design
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