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Mobility / BYOD

Success Stories

Contact Center

 

Even as Contact Centers have evolved from simple Automatic Call Distribution systems to multi-media global parent/child solutions the contact center has remained the front door and customer service center for the majority of businesses today.

 

HTA’s deep Contact Center practice spans both the business and technology of contact center ensuring that our clients are utilizing platforms that create new business opportunities while leveraging costly investment in technology.

 

HTA’s Contact Center Practice includes:

  • Contact Center Business Process Evaluation
  • Contact Center Quick Check Assessment
  • Work Force Optimization/Analytics (Workforce Management, Quality, etc.)
  • Multi-Media Solution Design
  • Technology Procurement
  • Computer Telephony Integration Design
  • Self Service Application Design (Web and IVR)

  • Implementation Management

Success Stories

This company had existing telephony infrastructure and applications were aging and out dated and required a new direction consistent with the overall focus of the business. (PDF)

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